A heart full of grace and a soul generated by love were qualities Peggy Wulf possessed and shared with Academic Computing and the University of Pittsburgh community. During her 28 years with the University, Peggy patiently and happily dealt with people--in some cases frustrated and angry people. She did this long before anyone had ever uttered the words "customer service"; she did this because, for her, it was the right thing to do--the right way to treat people.
Peggy was one of those rare people who seemed to radiate a certain infectious attitude about the way to do your job, the way to handle problems. She had the gift to take a personal interest in and make a personal commitment to solving problems. "That's not my job" is a phrase we never heard from Peggy; she assumed that anything that needed to be done in Academic Computimg was her job. She took on every type of task and responsibility willingly and cheerfully, and she did them all well. She had a wisdom and acuteness of observation that helped us all immeasurably over the years that we worked with her.
Peggy had a strong sense of family. In some ways, the University was an extension of her family; she treated all of us like family members and she is missed as such. She looked forward to seeing us each day as we did her. She was supportive to her coworkers, her friends, in good times and bad. She was always there for whatever you needed, whether it was help in getting a project done, advice on how to implement a service or just comfort and support during bad times. Despite her small stature, she possessed great inner strength. It was Peggy who was there for us when we had to deal with a sickness or a death in the family. She was the person everyone knew they could turn to.
Peggy had the gift of empathy. She was attuned to the personal struggles of others and was a credible agent of hope in difficult situations. She would arrange for a card and flowers when someone was sick. She was equally attentive to birthdays, new births, weddings, and other times of joy.
As one staff member recalled: "I'll miss the cupcakes she left on my desk at holiday time. Not only is there an empty spot on my desk, but there is an empty spot in my heart as I walk up the driveway and look in the window of Peggy's office and don't see her smiling and waving to greet me."
We were lucky to have Peggy with us for these many years. More than most people, she saw others at the University as entire people, not simply as colleagues. Her kindness and concern for others can not be replaced. And although Peggy's contributions to the University were many, there is no loss greater than the personal loss of her friendship, her courage, and her smiling face.
The Staff of Academic Computing
(compiled by Melanie Huber, 1994)
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